wjvo Privacy Policy

1. Introduction

Welcome to wjvo. This Privacy Policy explains how wjvo ("we", "us", "our") collects, processes, stores, and protects the personal information of users ("you", "your") who access or use the wjvo platform, including our website at wjvo.cam, mobile applications, and any related services (collectively, the "Platform").

By registering an account, placing a bet, or otherwise using any part of the wjvo Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform immediately.

This Policy applies to all personal information processed by wjvo in connection with the Platform, regardless of whether such processing occurs through our website, mobile app, customer support channels, or any other means of interaction. This document is written in English consistent with our operations targeting English-speaking Filipino users across Metro Manila, Cebu, Davao, Quezon City, Makati, and other parts of the Philippines.

2. Who We Are

wjvo is an online sports betting and casino entertainment platform serving Filipino players. Our Platform offers sports wagering (including PBA, NBA, boxing, UFC, and volleyball markets), casino games, bingo, and slot titles. wjvo operates under applicable Philippine regulatory frameworks and is committed to lawful, transparent, and fair data processing.

For purposes of the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, wjvo acts as the Personal Information Controller with respect to personal data collected through the Platform. Our designated Data Protection Officer (DPO) can be reached via the contact details at the end of this Policy.

3. Information We Collect

wjvo collects personal information through several channels, including account registration, platform usage, payment transactions, and customer support interactions. The categories of information we collect include:

3.1 Account Registration Data

• Full legal name
• Date of birth (to verify that you are 21 years of age or older, as required under Philippine gaming regulations)
• Email address
• Mobile phone number
• Residential address (city/province level)
• Government-issued ID information (for KYC/AML compliance)

3.2 Financial and Transaction Data

• GCash, Maya, GrabPay, or bank account details used for deposits and withdrawals
• Transaction history, including deposit amounts (minimum ₱100), withdrawal amounts (minimum ₱200), and bet records
• Payment method identifiers (we do not store full card numbers on our servers)

3.3 Technical and Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Pages visited, features used, session duration, and clickstream data
• Referral source and marketing campaign attribution codes

3.4 Communications Data

• Messages sent to customer support via live chat or email
• Responses to surveys or feedback forms
• Records of bonus claims and promotional interactions

4. How We Use Your Information

wjvo uses your personal information for the following purposes, each grounded in a legitimate legal basis under Philippine law:

• Account Management: To create, maintain, and secure your wjvo account, including identity verification and account recovery.
• Service Delivery: To process bets, execute transactions, credit winnings, and provide access to sports betting markets (PBA, NBA, volleyball, boxing, and others), casino games, bingo, and slots.
• Regulatory Compliance: To fulfill Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations under applicable Philippine law, including reporting requirements to relevant authorities.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, unauthorized access, collusion, and other illegal or abusive activities on the Platform.
• Customer Support: To respond to your inquiries, resolve disputes, process complaints, and provide technical assistance.
• Platform Improvement: To analyze usage patterns, conduct A/B testing, and enhance the functionality, performance, and user experience of the wjvo Platform.
• Marketing Communications: To send you promotions, bonus offers, and product updates — only where you have opted in to receive such communications. You may withdraw consent at any time.
• Responsible Gaming: To monitor betting patterns and identify signs of problem gambling, enabling us to intervene in accordance with our Responsible Gaming policy.

We do not use automated decision-making processes that produce legally binding or similarly significant effects without human review, except where required by law or where you have given explicit consent.

5. Sharing Your Information

wjvo does not sell, rent, or otherwise commercially transfer your personal data to unaffiliated third parties. However, we may share your information in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating the Platform (e.g., payment processors for GCash, BPI, BDO, and Metrobank integrations; cloud hosting providers; fraud detection services). These parties are bound by data processing agreements that restrict their use of your data solely to the services they provide to us.
• Regulatory and Law Enforcement Authorities: Where required by applicable Philippine law, court order, or regulatory directive — including disclosures to PAGCOR, the Anti-Money Laundering Council (AMLC), or the National Privacy Commission (NPC).
• Corporate Transactions: In the event of a merger, acquisition, or sale of all or part of wjvo's business assets, your data may be transferred to the acquiring entity, subject to the same or equivalent privacy protections.
• With Your Consent: Where you have explicitly authorized us to share your information with a specific third party for a specific purpose.

6. Cookies and Tracking Technologies

wjvo uses cookies, web beacons, and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognize you between sessions, maintain your login state, and understand how you interact with our site.

Types of Cookies We Use

• Essential Cookies: Strictly necessary for the Platform to function. These cannot be disabled without breaking core features such as login sessions and bet placement.
• Analytics Cookies: Help us understand traffic patterns and user behavior in aggregate so we can optimize platform performance.
• Preference Cookies: Remember your settings and preferences (e.g., language, odds format) across sessions.
• Marketing Cookies: Used to deliver relevant promotional content. These are only activated where you have given consent.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the wjvo Platform.

7. Data Retention

wjvo retains your personal information for as long as your account remains active and for such additional period as is necessary to comply with our legal, regulatory, and contractual obligations. Specifically:

• Account registration and KYC data is retained for a minimum of five (5) years after account closure, as required by Philippine AML regulations.
• Transaction records are retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications are retained for three (3) years.
• Technical logs (IP addresses, device data) are retained for up to twelve (12) months.

After the applicable retention period, personal data is securely deleted or anonymized in a manner that prevents re-identification.

8. Your Rights Under Philippine Law

As a data subject under the Republic Act No. 10173 (Data Privacy Act of 2012), you have the following rights with respect to your personal information processed by wjvo:

• Right to Be Informed: To know what personal data we collect and how it is used — which is the purpose of this Privacy Policy.
• Right to Access: To request a copy of the personal data we hold about you.
• Right to Rectification: To request correction of inaccurate or incomplete personal data.
• Right to Erasure / Blocking: To request deletion or blocking of personal data where processing is no longer necessary, except where retention is required by law.
• Right to Object: To object to processing of your personal data for direct marketing, profiling, or other purposes not strictly necessary to the service.
• Right to Data Portability: To receive your personal data in a structured, commonly used format for transfer to another service provider.
• Right to Lodge a Complaint: To file a complaint with the National Privacy Commission (NPC) if you believe your rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at the email address listed in Section 12 of this Policy. We will respond to verified requests within fifteen (15) working days, consistent with NPC guidelines.

9. Security Measures

wjvo implements a comprehensive suite of technical and organizational security measures designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These include:

• TLS 1.2+ encryption for all data in transit between your device and our servers
• AES-256 encryption for sensitive data at rest, including payment credentials and identity documents
• Multi-factor authentication (MFA) options for account login
• Role-based access controls limiting internal staff access to personal data on a need-to-know basis
• Regular third-party security audits and penetration testing
• Real-time fraud detection systems monitoring for suspicious account activity
• Incident response procedures aligned with NPC breach notification requirements (72-hour mandatory notification for high-risk breaches)

While wjvo takes all reasonable precautions to secure your data, no system is completely impenetrable. We encourage you to use a strong, unique password for your wjvo account and to enable any available two-factor authentication options.

10. Minors and Age Restrictions

The wjvo Platform is strictly intended for individuals who are 21 years of age or older, consistent with Philippine regulations governing casino-style online gambling. We do not knowingly collect personal information from persons under 21 years of age.

During registration, we require date of birth information specifically to verify age eligibility. Where we discover that personal data has been collected from a person under 21, we will immediately suspend the associated account, void any transactions, and delete the data in question without delay.

If you are a parent or guardian and believe that a minor may have registered on the wjvo Platform, please contact our support team immediately so we can investigate and take appropriate action.

11. Changes to This Policy

wjvo reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Display a prominent notice on the wjvo Platform for a period of at least fourteen (14) days following the change
• Where required by law or where changes are significant, notify you directly via the email address associated with your account

Your continued use of the Platform after any changes to this Policy constitutes your acceptance of those changes. If you do not agree with a revised Policy, you should close your account and discontinue use of the Platform before the effective date of the changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by wjvo, please contact our Data Protection Officer using the following details:

Email: [email protected]

We will acknowledge receipt of your inquiry within two (2) business days and provide a substantive response within fifteen (15) working days. For complaints that remain unresolved, you may escalate to the National Privacy Commission of the Philippines at [email protected] (listed as plain reference, not a link).